Quality school of management is a vast concept, which aimed at leading an organization to gain better outcomes. In other words, quality school of management is a comprehensive process with the help of which you can improve the processes and procedures of your organizations in order to cater your customers very well. Delivering high quality to customers is the foremost responsibility of the managers. This is actually done by improving the overall system of an organization by improving its processes, procedures and areas to deliver the best-oriented outcomes.
Following core elements are important in improving the management of an organization:[linkunit]
1. Building trust
3. Improvement in goods & services
4. Improving the quality of goods & services
5. Building up an effective organization
These five elements are necessary for building and improving an organization in order to deliver the best outcomes to the customers. Decision-making is also considered as an important element in the process of quality management. If right decision at right time is taken, no other source can harm the internal area of an organization. Apart from the elements mentioned above, two approaches are regarded important which are used in order to improve the quality of the management system.
a. Reengineering approach
b. Kaizen approach
[adsense1]Reengineering approach is a way with the help of which you can bring ultimate change in the existing product or service. By introducing latest techniques with the touch of new innovations, you can mold your product and service in a better and effective shape. On the other hand, Kaizen approach is a way in which you actually learn from your experience and mistakes. By learning, you can bring effective changes in your products & services and can improve the managing system of your organization.
Managing the quality and molding it towards betterment and effectiveness is an essential task that managers should accomplish by applying various strategies in their way of working. Improving the working level of organization is done by improving the daily work, applying new ways to cater the customers and by improving the style of decision-making. Delivering high quality to the customers is an essential task that can be accomplished by applying new and improved set of strategies and by improving the continuous working system of an organization. Regular improvement is an important set of criteria for the regular betterment. It is the foremost duty of the managers to keep a check on the improvement system of an organization, in order to generate effective outcomes. As a result of this regular improvement, customers will get the better outcomes coated with well furnish improvements and skills.
W. Richard Scott, (1997), "Improving theory and research on quality enhancement in organizations: report of a workshop" Business & Economics, National Academies, pg 32